Steve Rubel of Edelman Digital recently wrote an article for Fast Company reporting that people are spending a record amount of time on social networking sites: Twitter and Facebook, etc.
These sites are so attractive of course because they offer streams of brief information updates. Because these “pipelines” of brief status updates enable us to consume information quickly, many people are neglecting other news outlets. Traditional news websites present well-researched, quality information in well-thought-out formats, but, this sort of information takes longer to process than the quick snippets available on social networking sites.
People’s desire for ever-speedier information and communication is further evidenced by the demise of voice mail. Boston Globe correspondent Beth Teitell wrote an article about how people overwhelmingly prefer text messages to voice mail because they “can’t stand the endless prompts just to hear a longwinded – and often pointless – message.” With impatience for voice mail increasing, a market for services that transcribe your voice mails to text has erupted.
With the reach of online ads on mainstream news sites declining due to the decrease in website traffic, marketers are having to adjust their promotional strategies.
But, these streams of constantly updating information are posing quite a challenge to marketers. How can they break through these streams and reach their target audiences in real-time?
To make their messages stand out, some marketers are posting messages frequently, thereby increasing their visibility. However, these frequent status updates often come across as spamming (a big social media “no-no”). Other marketers are fairing better, by building a presence on all key social networks and integrating information across the different platforms. They’re using social media to build relationships with their current and prospective customers. They’re listening to them, engaging them in conversation, and making them feel as though they belong to their “brand tribe.” And, of course, they’re empowering them to be ambassadors of their brand.
It’s a point that we continue to hammer home, but it’s an important one. New communications outlets require new communication strategies.